Front Desk Guest Services Agent Flexible Shifts & Rewards

Midas Hospitality, LLC; Charlotte (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Midas Hospitality, LLC is seeking a Front Desk Agent / Guest Services Agent to join our hotel team. You will be the face of the hotel, delivering exceptional guest service during check-in, stay, and check-out, while supporting daily front office operations.

The ideal candidate enjoys interacting with guests, solving problems, and working in a fast-paced environment, maintaining a welcoming and professional atmosphere.

Qualifications

• Previous customer service, hospitality, hotel, or related experience preferred but not required.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to provide exceptional guest service while maintaining professionalism in a fast-paced environment.

Responsibilities

• Welcome guests with a friendly and professional attitude during check-in and check-out.
• Process reservations, modifications, and cancellations per standards.
• Maintain knowledge of room types, rates, packages, promotions, and availability.
• Promote loyalty programs to maximize revenue and guest satisfaction.
• Handle guest questions about services, amenities, and local attractions.

Skills

Customer service

Communication

Problem solving

Flexibility

Teamwork

Education

High school diploma

Tools

Property Management System (PMS)

Job description

Midas Hospitality, LLC is seeking a Front Desk Agent / Guest Services Agent to join our hotel team. You will be the face of the hotel, delivering exceptional guest service during check-in, stay, and check-out, while supporting daily front office operations.

The ideal candidate enjoys interacting with guests, solving problems, and working in a fast-paced environment, maintaining a welcoming and professional atmosphere.