Front Desk Agent — Guest Services (Part-Time, Flexible Schedule)

Gabriel Group; Charlotte (NC); On-site; USD 18,000 - 26,000; Part time

Job summary

Front Desk Agent / Guest Services Agent at Midas Hospitality seeks a friendly, professional team member to deliver outstanding guest service from check-in to check-out. The role emphasizes problem solving, effective communication, and a welcoming atmosphere in a fast-paced hotel setting.

Responsibilities include reservations handling, cash transactions, loyalty enrollment, guest inquiries, and collaboration with housekeeping and maintenance to meet guest needs.

Qualifications

• Previous customer service, hospitality, hotel, retail, or related experience preferred but not required.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to provide exceptional guest service while maintaining professionalism in a fast-paced environment.
• Basic computer skills and ability to learn hotel PMS.
• Experience handling cash, credit card transactions, and maintaining accurate records preferred.
• Ability to prioritize tasks, multitask, and adapt to changing guest and business needs.
• Ability to work a flexible schedule including mornings, evenings, overnight shifts, weekends, and holidays.

Responsibilities

• Welcome guests with a friendly and professional attitude while completing efficient check-in and check-out procedures.
• Process reservations, modifications, and cancellations according to hotel, brand, and company standards.
• Maintain knowledge of room types, rates, packages, promotions, and availability.
• Utilize suggestive selling techniques and participate in hotel programs to maximize room revenue and guest satisfaction.
• Accurately collect payments, post charges, process credit card transactions, and follow all cash handling procedures.
• Promote and enroll eligible guests into hotel loyalty and rewards programs.
• Respond to guest questions regarding hotel services, amenities, local attractions, dining options, and transportation.
• Resolve guest concerns and service challenges promptly while escalating issues when appropriate.
• Communicate effectively with housekeeping, maintenance, and other hotel departments to ensure guest needs are met.
• Maintain accurate front office records, shift reports, logs, and guest information.
• Complete daily Front Desk procedures including shift checklists, room status reviews, housekeeping communication, and report verification.
• Handle guest mail, packages, messages, and special requests according to hotel procedures.
• Maintain a clean, organized, and professional Front Desk and lobby area.
• Understand emergency procedures and assist during emergency situations as necessary.
• Follow all hotel safety policies, security procedures, and standard operating procedures.
• Complete additional assignments and projects as requested by hotel leadership.

Skills

Customer service experience

Communication skills

Interpersonal skills

Problem solving

Education

High school diploma or equivalent

Job description

Front Desk Agent / Guest Services Agent at Midas Hospitality seeks a friendly, professional team member to deliver outstanding guest service from check-in to check-out. The role emphasizes problem solving, effective communication, and a welcoming atmosphere in a fast-paced hotel setting.

Responsibilities include reservations handling, cash transactions, loyalty enrollment, guest inquiries, and collaboration with housekeeping and maintenance to meet guest needs.