Front Desk & Guest Services Agent

Hilton; Houston (TX); Sur place; USD 19 000 - 25 000; Plein temps

Résumé du poste

Hilton in Houston seeks a Front Desk Clerk/Guest Service Agent to be the first point of contact for guests, handling check-ins/check-outs, reservations, and inquiries while upholding hotel standards.

Experience with brand standards is a plus, and the role emphasizes courteous, efficient service during busy periods, with collaboration across departments to ensure guest satisfaction and safety.

Qualifications

• 6 months or more of front desk experience; preferably with brand experience.

Responsabilités

• Greet guests warmly and professionally upon arrival.
• Process check-ins, check-outs, and room assignments efficiently.
• Handle guest requests, complaints, and inquiries with courtesy and urgency.
• Manage phone calls, reservations, and room availability.
• Maintain accurate records and perform basic cashiering duties.
• Collaborate with housekeeping and other departments to ensure guest satisfaction.
• Uphold safety, security, and cleanliness standards in the front desk area.
• Consistently communicate hotel services and amenities to guests.
• Effectively communicate shift change over information as needed.
• Drive hotel van for guests within a two-mile radius (if applicable).

Connaissances

Front desk experience

Description du poste

Hilton in Houston seeks a Front Desk Clerk/Guest Service Agent to be the first point of contact for guests, handling check-ins/check-outs, reservations, and inquiries while upholding hotel standards.

Experience with brand standards is a plus, and the role emphasizes courteous, efficient service during busy periods, with collaboration across departments to ensure guest satisfaction and safety.