Guest Experience Agent: Front Desk & Night Audit

Hilton Garden Inn / Home2 Suites by Hilton Houston; Houston (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Hilton Garden Inn / Home2 Suites by Hilton Houston is seeking a Front Desk Clerk/Guest Service Agent to welcome guests and manage check-ins/check-outs. You will respond to inquiries and coordinate with housekeeping to ensure guest satisfaction while maintaining front desk operations in line with brand standards.

The role involves greeting guests, handling reservations, and providing shuttle or van services where applicable, with an emphasis on safety and professional service.

Qualifications

• 1+ years hospitality or customer-service experience preferred.
• Experience with hotel POS or reservation systems is a plus.
• Excellent communication and problem-solving skills.

Responsibilities

• Greet guests warmly and professionally upon arrival.
• Process check-ins, check-outs, and room assignments.
• Handle guest requests and inquiries with courtesy.
• Manage phone calls and reservations.
• Collaborate with housekeeping to ensure guest satisfaction.
• Uphold safety and cleanliness standards in the front desk area.
• Communicate hotel services and shuttle options to guests.

Skills

Front desk experience

Customer service

Cash handling

Communication skills

Education

6 months front desk experience; preferably brand experience

Job description

Hilton Garden Inn / Home2 Suites by Hilton Houston is seeking a Front Desk Clerk/Guest Service Agent to welcome guests and manage check-ins/check-outs. You will respond to inquiries and coordinate with housekeeping to ensure guest satisfaction while maintaining front desk operations in line with brand standards.

The role involves greeting guests, handling reservations, and providing shuttle or van services where applicable, with an emphasis on safety and professional service.