Hotel Front Desk Agent — Guest Services & Check-In Pro

Commonwealth Hotels; Houston (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Next day pay

Flexible spending accounts

Vacation time

Personal days

Holiday pay

Hotel discounts

Employee Assistance Program

Jury duty leave

Bereavement leave

Job summary

Commonwealth Hotels in Houston seeks a Hotel Front Desk Clerk or Guest Service Agent to warmly welcome guests, manage check-in/check-out, and handle reservations with accuracy. You will work with a dynamic hospitality team near the airport, interacting with a diverse traveler base and promoting hotel services while maintaining security and guest satisfaction.

Experience in customer-facing roles and familiarity with PMS are preferred; a high school diploma is required, and weekend/holiday

Qualifications

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is preferred.
• Familiarity with computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills are essential for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts calmly and effectively is an asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the job’s demands.
• Hospitality or Front Desk Experience (Preferred)
• A high school diploma or equivalent
• Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry’s demands.

Responsibilities

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

Skills

Customer service

Communication

Multitasking

Flexibility

Hospitality experience

Education

High school diploma or equivalent

Tools

PMS

Reservation systems

Job description

Commonwealth Hotels in Houston seeks a Hotel Front Desk Clerk or Guest Service Agent to warmly welcome guests, manage check-in/check-out, and handle reservations with accuracy. You will work with a dynamic hospitality team near the airport, interacting with a diverse traveler base and promoting hotel services while maintaining security and guest satisfaction.

Experience in customer-facing roles and familiarity with PMS are preferred; a high school diploma is required, and weekend/holiday