Hospitality Concierge — Create Memorable Stays

Hilton; Houston (TX); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase program

Paid parental leave

Caregiving concierge services

Crisis concierge

Mental health resources

Generous paid time off

Health & welfare benefits

Retirement plans

Job summary

Hilton in Houston seeks a Guest Service Agent to warmly greet guests, check them in and out, and provide local information to ensure a memorable stay. You’ll handle payments, issue receipts, and operate the POS system while delivering exceptional service.

Join a team that values hospitality, integrity, teamwork, and accountability, and contribute to a culture that makes every guest feel welcome and cared for.

Qualifications

• A passion for hospitality and guest service.
• Ability to greet guests and perform check-in/out.
• Strong communication and problem-solving skills.
• Knowledge of hotel offerings and local area information.

Responsibilities

• Deliver a warm welcome: greet guests on arrival, complete check-in, assign rooms, issue keys, provide welcome materials.
• Support efficient check-out: verify charges, handle payments, issue receipts, use POS system.
• Provide hotel and local knowledge to assist guest inquiries.
• Promote hotel services through upselling of amenities and services.
• Respond to guest requests and resolve concerns with care and urgency.

Skills

Hospitality

Guest service

Integrity

Leadership

Teamwork

Job description

Hilton in Houston seeks a Guest Service Agent to warmly greet guests, check them in and out, and provide local information to ensure a memorable stay. You’ll handle payments, issue receipts, and operate the POS system while delivering exceptional service.

Join a team that values hospitality, integrity, teamwork, and accountability, and contribute to a culture that makes every guest feel welcome and cared for.