Front Desk Guest Service Agent — Elevate Hospitality

HHM Hotels; Tyler (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Ins.

Paid Time Off

401k Company Match

Daily Pay

Travel Discounts

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels is seeking a Guest Service Agent to warmly greet guests, register them and manage payments while upholding brand standards and sustainability guidelines. You will handle reservations, assist with luggage during peak times, and help maintain guest satisfaction scores across the front desk operations.

Ideal candidates have a High School diploma or equivalent and prior customer service experience; familiarity with PMS systems is a plus.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests immediately and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits and follow safety standards.

Skills

Customer service experience

PMS systems knowledge

Education

High School diploma or equivalent

Job description

HHM Hotels is seeking a Guest Service Agent to warmly greet guests, register them and manage payments while upholding brand standards and sustainability guidelines. You will handle reservations, assist with luggage during peak times, and help maintain guest satisfaction scores across the front desk operations.

Ideal candidates have a High School diploma or equivalent and prior customer service experience; familiarity with PMS systems is a plus.