Front Desk Guest Experience Specialist

HHM Hotels; Merrillville (IN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive wages for full time and/or

Medical, Dental and Vision Health

Paid Time Off

401k Company Match

Daily Pay

Free Life Insurance

TELUS Health access

Travel Discounts

Commuter benefits

Wellness Program

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels is seeking a Guest Service Agent to greet, register and serve guests in a courteous manner, aligning with hospitality standards and sustainability practices. The role offers growth toward supervisory positions within the front office or sales tracks.

The position requires prior guest service experience, knowledge of PMS systems, and a high school diploma or equivalent. Expect a varied schedule, with opportunities for professional development and travel discounts.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register and assign guests to rooms.
• Handle payments and verify credit.
• Make and confirm reservations.
• Balance accounts and conduct audits.
• Respond to guest requests promptly.
• Resolve guest complaints, escalate when needed.
• Maintain guest safety and use hotel safes.
• Assist in breakfast area or with luggage during peak periods.
• Work to improve guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service

PMS systems

Communication skills

Education

High school diploma

Job description

HHM Hotels is seeking a Guest Service Agent to greet, register and serve guests in a courteous manner, aligning with hospitality standards and sustainability practices. The role offers growth toward supervisory positions within the front office or sales tracks.

The position requires prior guest service experience, knowledge of PMS systems, and a high school diploma or equivalent. Expect a varied schedule, with opportunities for professional development and travel discounts.