Front Desk Guest Experience Specialist (Night/Weekend)

Newport Hospitality Group; Mount Laurel Township (NJ); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Insurance (health, dental, vision, etc

Paid time off (vacation, sick leave, N

401K retirement plan

DailyPay: Access your earned wages

Special team member hotel rates for旅行

Job summary

Newport Hospitality Group is seeking a Guest Service Representative (GSR) to join our front desk team. You will ensure guests receive efficient, courteous, and professional service and help create a memorable stay at our properties.

The ideal candidate has strong communication skills, excellent customer service, and the ability to work in a fast-paced environment. Night and weekend availability with 7:00 AM–3:00 PM and 3:00 PM–11:00 PM shifts are required, along with a commitment to Newport’s

Qualifications

• Excellent customer service skills
• Strong communication and interpersonal abilities
• Attention to detail and problem-solving skills
• Ability to work in a fast-paced environment

Responsibilities

• Check guests in and out of the property
• Handle guest inquiries and provide information about the local area
• Assist with resolving guest complaints and issues; Process payments and maintain accurate records
• Collaborate with other team members to ensure guest satisfaction

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Problem solving

Fast-paced environment

Job description

Newport Hospitality Group is seeking a Guest Service Representative (GSR) to join our front desk team. You will ensure guests receive efficient, courteous, and professional service and help create a memorable stay at our properties.

The ideal candidate has strong communication skills, excellent customer service, and the ability to work in a fast-paced environment. Night and weekend availability with 7:00 AM–3:00 PM and 3:00 PM–11:00 PM shifts are required, along with a commitment to Newport’s