Front Desk Guest Experience Specialist — Hotel Discounts

BENCHMARK; Portland (OR); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Life insurance

Life insurance buy ups

Employee assistance programs

Competitive matching 401k

Hotel discounts program

Paid time off

Pet insurance

Job summary

Pyramid Global Hospitality is seeking a Front Desk Agent to greet guests, check in/out, and deliver outstanding service at our properties in the United States. The ideal candidate will be engaging, personable, with strong communication skills and a passion for hospitality.

You will handle guest inquiries, promote hotel programs, coordinate with other departments, and maintain accurate cash handling and records while complying with safety procedures. Weekend and holiday availability required.

Qualifications

• High school diploma or equivalent.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Provide exceptional customer service by being engaging and taking sincere interest. Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and "WOW" guests through recovery when things aren’t quite right. Promote and sell special hotel programs. Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies. Maintain house bank. Communicate all pertinent information to manager on duty. Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Skills

Strong communication

Customer service

Engaging personality

Computer skills

Teamwork

Flexibility

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is seeking a Front Desk Agent to greet guests, check in/out, and deliver outstanding service at our properties in the United States. The ideal candidate will be engaging, personable, with strong communication skills and a passion for hospitality.

You will handle guest inquiries, promote hotel programs, coordinate with other departments, and maintain accurate cash handling and records while complying with safety procedures. Weekend and holiday availability required.