Guest Experience Agent — Front Desk

BENCHMARK; United States; On-site; USD 28,000 - 42,000; Full time

Job summary

Pyramid Global Hospitality's Benchmark Resorts & Hotels location in the United States is seeking a Front Desk Agent. The role requires greeting guests, handling reservations, answering calls, and delivering exceptional service in a fast-paced environment.

OPERA PMS proficiency and strong English communication are essential, with a focus on accuracy in cash handling and multitasking. A 3–4 year hotel front desk background and a hospitality degree are advantageous.

Qualifications

• 3–4 years’ hotel front desk experience required.
• OPERA PMS proficiency is strictly required.
• Strong math skills and accurate cash handling.
• Proficient in Microsoft Office, especially Excel.

Responsibilities

• Check-in and check-out procedures with warm guest interaction.
• Process reservations, modifications, cancellations, and room assignments.
• Handle payments and balance transactions accurately.
• Respond to guest inquiries and requests promptly and courteously.
• Upsell rooms, packages, and hotel facilities to boost revenue.

Skills

Excellent communication skills

Multitasking abilities

Customer service orientation

Fluent English

Education

Degree or Diploma in Hospitality

Tools

OPERA PMS

Microsoft Excel

Job description

Pyramid Global Hospitality's Benchmark Resorts & Hotels location in the United States is seeking a Front Desk Agent. The role requires greeting guests, handling reservations, answering calls, and delivering exceptional service in a fast-paced environment.

OPERA PMS proficiency and strong English communication are essential, with a focus on accuracy in cash handling and multitasking. A 3–4 year hotel front desk background and a hospitality degree are advantageous.