Front Desk Agent

BENCHMARK; Tampa (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical and dental insurance

401K match

Company-wide hotel room discounts

Paid time off

Employee assistance program

Job summary

BENCHMARK is seeking dedicated front desk staff in Tampa, Florida, to create positive first impressions by welcoming guests. Responsibilities include managing reservations, check-ins and check-outs, and maintaining a clean front desk area.

Candidates will enjoy competitive salary and benefits such as health insurance, 401K match, and ongoing training. If you are outgoing with strong communication skills and thrive in fast-paced settings, apply to join a dynamic team.

Qualifications

• Strong desire to make an impact on other people.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Greet and welcome guests upon arrival.
• Handle check-ins and check-outs efficiently.
• Manage reservations and answer guest inquiries.
• Maintain a clean and organized front desk area.
• Process payments and manage cash transactions accurately.

Skills

Outgoing and engaging personality

Excellent verbal and written communication skills

Computer skills

Ability to work in a fast-paced setting

Education

High school diploma or equivalent

Job description

Responsibilities

Greet and welcome guests upon arrival, creating a positive first impression. Handle check‑ins and check‑outs efficiently, ensuring guest satisfaction. Manage reservations, answer guest inquiries, and address complaints promptly. Maintain a clean and organized front desk area. Provide accurate information about the hotel, rooms, rates, and amenities. Process payments and manage cash transactions accurately. Coordinate with housekeeping and maintenance to ensure smooth operations. Promote teamwork and contribute to a friendly, safe work environment. Perform other duties as assigned.

Benefits

• Full‑time employees have access to medical and dental insurance to fit your needs
• Pyramid Global Learning (you can grow both personally and professionally through online webinars and self‑study courses)
• 401K match
• Company‑wide hotel room discounts
• Paid time off
• Employee assistance program
• Employee family events
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish

Competitive salary and benefits package. Opportunities for career growth and advancement. A supportive and dynamic team environment. Ongoing training and development programs.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Qualifications

• High school diploma or equivalent
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast‑paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Equal Opportunity Employer

Pyramid Global Hospitality is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.