Front Desk Guest Experience Specialist

BENCHMARK; United States; On-site; USD 28,000 - 40,000; Full time

Job summary

Pyramid Global Hospitality is hiring a Front Desk Agent to greet guests, check them in, and be a knowledgeable source about the hotel and local area.

You will provide exceptional service, handle special requests, promote hotel programs, and collaborate with hotel teams to resolve issues and ensure a memorable stay for every guest. This full-time opportunity offers growth with a world-class property and a diverse team.

Qualifications

• High school diploma or equivalent.
• Strong customer service orientation.
• Outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication.
• Ability to work in a fast-paced environment.
• Ability to stand for long shifts.
• Availability for weekends and holidays.

Responsibilities

• Greet guests and check them in/out.
• Provide information about hotel amenities and local area.
• Explain hotel programs and promotions.
• Coordinate with other departments as needed.
• Maintain cash handling following procedures.
• Ensure accuracy of charges and posting.
• Deliver exceptional guest service and WOW moments.

Skills

Customer service

Engaging personality

Verbal & written comms

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is hiring a Front Desk Agent to greet guests, check them in, and be a knowledgeable source about the hotel and local area.

You will provide exceptional service, handle special requests, promote hotel programs, and collaborate with hotel teams to resolve issues and ensure a memorable stay for every guest. This full-time opportunity offers growth with a world-class property and a diverse team.