Guest Experience Supervisor - Front Desk

BENCHMARK; Portland (OR); On-site; USD 25,000 - 39,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Front Desk Supervisor for a world‑class property. The role emphasizes engaging guest service, smooth check-in procedures, and proactive issue resolution to deliver memorable stays.

You will train and guide front desk staff, coordinate with maintenance and housekeeping, and contribute to daily shift operations. The position requires a flexible schedule including nights, weekends, and holidays.

Qualifications

• Must be available to work a flexible schedule to include nights, weekends and holidays.
• High school diploma or equivalent.
• Previous hotel or resort experience preferred.
• Outgoing and engaging personality.
• Excellent verbal and written communication skills.

Responsibilities

• Provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled.
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Conduct pre-assignment of hotel rooms, including VIPS, repeat guests, all packages, and any special requests.
• Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
• Maintain the Sundries shop, keeping up with inventory and ordering as necessary
• Training all new Front Desk Agents to provide exceptional customer service
• Promote and sell special hotel programs
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
• Be knowledgeable of all emergency procedures and policies
• Maintain house bank
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
• Assist other departments as needed

Skills

Customer service

Team leadership

Communication skills

Friendly & engaging demeanor

Computer skills

Problem solving

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is seeking a Front Desk Supervisor for a world‑class property. The role emphasizes engaging guest service, smooth check-in procedures, and proactive issue resolution to deliver memorable stays.

You will train and guide front desk staff, coordinate with maintenance and housekeeping, and contribute to daily shift operations. The position requires a flexible schedule including nights, weekends, and holidays.