Front Desk - Guest Services Agent

BENCHMARK; Cleveland (OH); On-site; USD 22,041 - 23,419; Full time

Job summary

BENCHMARK is seeking a motivated Guest Services Agent in Cleveland, Ohio to join its Guest Services team. The ideal candidate will create memorable experiences for guests during their stay and provide exceptional service.

The role involves welcoming guests, assisting with luggage, and offering guidance about hotel amenities. Candidates should possess strong communication skills and a positive attitude, with experience in customer service preferred. Compensation ranges from $16.00 to $17.00 per hour based on experience.

Qualifications

• At least one year in a customer-service role with high guest interaction.
• Valid driver’s license with no major infractions.
• Hospitality industry experience is a plus.

Responsibilities

• Provide a warm welcome to guests and assist with luggage.
• Offer knowledge about hotel amenities and local area.
• Guide guests to the front desk for check-in.

Skills

Customer service skills

Problem-solving

Verbal communication

Team collaboration

Positive personality

Job description

Position Overview

We are looking for a highly motivated individual to join our Guest Services team as a Guest Services Agent. The ideal candidate will use an engaging personality to create a memorable first impression for guests as they arrive and throughout their stay.

Responsibilities

• Provide a warm welcome to guests, assist with luggage, and offer guidance to rooms.
• Offer knowledge about hotel amenities, local area, and services.
• Open doors for guests arriving by vehicle and guide them to the front desk for check‑in.
• Escort guests and their luggage to their rooms, explaining amenities and fun facts.
• Collaborate with other attendants to ensure personalized experiences.
• Assist lobby attendant in maintaining a clean and organized entrance area.

Qualifications

• At least one year in a customer‑service role with high guest interaction.
• A valid driver’s license with no major infractions for the past six months.
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise and work in a team environment.
• Positive and helpful personality, outgoing and engaging.
• Excellent verbal communication skills.
• Ability to work in a fast‑paced setting and stand for the duration of the shift.
• Must be available to work various shifts, including weekends and holidays.

Compensation

$16.00 – $17.00 per hour. Actual compensation depends on experience and location.

Equal Opportunity Employer

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.