Front Desk Guest Experience Specialist (Flexible Hours)

TownePlace Suites by Marriott; New York (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

TownePlace Suites by Marriott in New York, NY is seeking an enthusiastic Front Desk Agent to deliver warm, efficient service from check-in to check-out and throughout each guest's stay. You will respond to inquiries, promote local attractions, and coordinate with housekeeping and other departments to ensure a seamless guest experience.

The role requires a professional demeanor, strong communication skills, and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• Experience in front desk or guest services in hospitality.
• Ability to handle check-ins/outs accurately and courteously.
• Strong communication and problem-solving skills.
• Ability to work flexible shifts, including nights, weekends, and holidays.

Responsibilities

• Welcome guests and execute smooth check-in and check-out procedures.
• Verify identification, process payments, and issue keys per security policies.
• Clearly communicate room types, rates, amenities, and local information to guests.
• Process early arrivals, late check-outs, room upgrades, and special requests.
• Resolve guest complaints promptly and empathetically.
• Respond to guest requests via phone, in-person, and internal messaging systems.
• Promote hotel amenities, services, and local attractions to enhance guest experience.
• Create, modify, and cancel reservations using the PMS.
• Manage room inventory and reconcile daily reports with Housekeeping.
• Post charges and complete end-of-shift cash and credit reconciliation.
• Log guest requests and incidents in the shift log.
• Support Manager on Duty as a communication hub across departments.

Job description

TownePlace Suites by Marriott in New York, NY is seeking an enthusiastic Front Desk Agent to deliver warm, efficient service from check-in to check-out and throughout each guest's stay. You will respond to inquiries, promote local attractions, and coordinate with housekeeping and other departments to ensure a seamless guest experience.

The role requires a professional demeanor, strong communication skills, and the ability to handle multiple tasks in a fast-paced environment.