Guest Experience Specialist - Front Desk

M&R Hotel Management; New York (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

SpringHill Suites Times Square is seeking a Guest Service Agent to deliver warm, efficient front desk service from check-in to check-out. You will assist guests, communicate hotel policies, and coordinate with housekeeping and other departments for a seamless stay.

Responsibilities include processing reservations, handling inquiries, managing wake-up calls, and promoting hotel amenities. Flexibility for overnight shifts, weekends, and holidays in a fast-paced Times Square setting is required.

Responsibilities

• Welcome guests and manage check-in/check-out procedures accurately.
• Verify guest identities, process payments, issue room keys, and communicate policies.
• Respond to guest inquiries, resolve complaints, and coordinate with other departments.
• Create, modify, and cancel reservations using the PMS; manage walk-ins and inventory.
• Post charges, reconcile end-of-shift cash/credit, and run nightly reports.

Job description

SpringHill Suites Times Square is seeking a Guest Service Agent to deliver warm, efficient front desk service from check-in to check-out. You will assist guests, communicate hotel policies, and coordinate with housekeeping and other departments for a seamless stay.

Responsibilities include processing reservations, handling inquiries, managing wake-up calls, and promoting hotel amenities. Flexibility for overnight shifts, weekends, and holidays in a fast-paced Times Square setting is required.