Front Desk Guest Experience Specialist

IHG Hotels & Resorts; New York (NY); On-site; USD 36,000 - 43,000; Full time

Job summary

IHG Hotels & Resorts is seeking a Front Desk Agent in New York to provide a seamless and welcoming guest experience. You will handle bookings, payments, and inquiries with a focus on exceptional service and local insights.

You will greet guests, acknowledge rewards club members, and anticipate needs to tailor recommendations. The role emphasizes accuracy, courtesy, and a friendly, professional demeanor in a busy hotel environment.

Qualifications

• Excellent communication skills to handle guest concerns and compliments.
• Strong problem-solving to turn issues into opportunities for memorable stays.
• Fluency in the local language; additional languages are a plus.
• Literate and tech-savvy with reading, writing, basic math, and computer skills.

Responsibilities

• Greet guests warmly to start memorable experiences.
• Acknowledge IHG Rewards Club members and returning guests in person or by phone.
• Take, manage, and receive payments for guest bookings.
• Make check-in and check-out swift and seamless.
• Anticipate guests' needs and offer tailored recommendations.
• Serve as guests' trusted contact for issue resolution and local tips.

Skills

Communication skills

Problem-solving

Local language fluency

Tech literacy

Job description

IHG Hotels & Resorts is seeking a Front Desk Agent in New York to provide a seamless and welcoming guest experience. You will handle bookings, payments, and inquiries with a focus on exceptional service and local insights.

You will greet guests, acknowledge rewards club members, and anticipate needs to tailor recommendations. The role emphasizes accuracy, courtesy, and a friendly, professional demeanor in a busy hotel environment.