Guest Experience Specialist — Flexible Front Desk

TownePlace Suites Nashville Midtown; Nashville (TN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Healthcare including Medical

Dental Insurance

Vision Insurance

HSA & FSA plans

Dependent care FSA

Identity Theft Protection Insurance

Commuter benefits

Job summary

TownePlace Suites Nashville Midtown is seeking an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key reference for our guests and vendors. The role requires professionalism, courtesy, and outstanding communication in a fast-paced environment.

This position may require flexible scheduling. Island Hospitality operates the property and offers a comprehensive benefits package and opportunities for growth.

Qualifications

• Check-in/Check-out hotel guests.
• Process payments according to established hotel requirements.
• Provide information and assistance to all guests and vendors.
• Prepares all necessary reports during each shift for the management team.

Responsibilities

• Maintain a welcoming and professional front desk presence.
• Handle guest and vendor inquiries with accuracy and courtesy.
• Resolve issues promptly to maintain guest satisfaction.

Skills

Guest service

Communication

Teamwork

Problem solving

Job description

TownePlace Suites Nashville Midtown is seeking an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key reference for our guests and vendors. The role requires professionalism, courtesy, and outstanding communication in a fast-paced environment.

This position may require flexible scheduling. Island Hospitality operates the property and offers a comprehensive benefits package and opportunities for growth.