Front Desk Guest Experience Agent

Home2 Suites; City of Middletown (NY); On-site; USD 21,000 - 28,000; Full time

Job summary

Home2 Suites in Middletown, NY is seeking a Front Desk Agent to deliver guest-focused service. You will welcome guests, process arrivals and departures, and answer questions about local attractions and hotel amenities.

The ideal candidate has strong communication skills, basic math, and the ability to multitask in a fast-paced environment. Join a team that values hospitality, teamwork, and growth while maintaining a professional appearance.

Qualifications

• High School Diploma or equivalent is required.
• Previous customer service experience preferred.

Responsibilities

• Greet guests in a friendly, professional manner per Hilton standards.
• Process reservations, check-ins, and check-outs.
• Provide exceptional guest service and respond to requests promptly.
• Maintain guest records and balance cash and transactions.
• Coordinate with housekeeping, maintenance and security for smooth operations.

Skills

Communication skills

English proficiency

Multitasking

Math basics

Education

High School Diploma

Job description

Home2 Suites in Middletown, NY is seeking a Front Desk Agent to deliver guest-focused service. You will welcome guests, process arrivals and departures, and answer questions about local attractions and hotel amenities.

The ideal candidate has strong communication skills, basic math, and the ability to multitask in a fast-paced environment. Join a team that values hospitality, teamwork, and growth while maintaining a professional appearance.