Front Desk Guest Experience Specialist (Part-Time)

Hospitality Jobs Hotspot; New York (NY); On-site; USD 20,664 - 27,552; Part time

Job summary

A hospitality company in New York is seeking a Front Desk Clerk to provide guests with exceptional service. This role involves managing guest check-ins and check-outs, addressing inquiries, handling complaints, and maintaining knowledge of hotel amenities. Candidates should have a cordial demeanor, be available for part-time hours, and be capable of moving luggage up to 40lbs. The position is vital for enhancing customer experiences and ensuring a well-maintained front desk environment.

Qualifications

• Must possess a cordial personality and up-to-date knowledge of the hotel and its surroundings.
• Candidates need to be available on a part-time basis.
• Ability to move luggage or packages weighing up to 40lbs.

Responsibilities

• Promptly handle guest complaints and requests.
• Post guest charges and compute guest bills.
• Develop knowledge of hotel staff and room rates.
• Answer switchboard per telephone etiquette.
• Block rooms and manage special requests.
• Monitor room availability and maintain desk area.
• Know emergency and security procedures.

Skills

Cordial personality

Knowledge of hotel operations

Effective communication

Job description

A hospitality company in New York is seeking a Front Desk Clerk to provide guests with exceptional service. This role involves managing guest check-ins and check-outs, addressing inquiries, handling complaints, and maintaining knowledge of hotel amenities. Candidates should have a cordial demeanor, be available for part-time hours, and be capable of moving luggage up to 40lbs. The position is vital for enhancing customer experiences and ensuring a well-maintained front desk environment.