Front Desk Guest Experience Specialist

Kohler; Wisconsin; Hybrid; USD 20,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) with company matching

Competitive salary

Job summary

The American Club, a Kohler property, seeks a Front Desk Agent to deliver friendly, professional guest services at the registration desk. You will handle check-ins/outs, cashiering, reservations, and information, ensuring a warm welcome and smooth guest experience.

Shifts run from early morning to late evening with weekend coverage required. Knowledge of Fidelio and hospitality operations is a plus; strong communication and customer-service focus are essential.

Qualifications

• Must be 18 years or older.
• Ability to work independently with professionalism and focus on customer service.
• Tolerate being on their feet for the majority of the day.
• Strong written and oral communication skills helpful.
• Previous guest service experience preferred.
• Authorized to work in the US without sponsorship now or in the future.

Responsibilities

• Register guests in and out using Fidelio PMS.
• Provide prompt, courteous guest service at registration, cashiering, reservations and information.
• Prepare guest folios, cards and program room keys.
• Handle all monetary transactions per SOP.
• Know facilities hours and local attractions.
• Manage guest complaints professionally.

Skills

Guest service

Communication

Cash handling

Registration

Stand/walk for long periods

Tools

Fidelio PMS

Job description

The American Club, a Kohler property, seeks a Front Desk Agent to deliver friendly, professional guest services at the registration desk. You will handle check-ins/outs, cashiering, reservations, and information, ensuring a warm welcome and smooth guest experience.

Shifts run from early morning to late evening with weekend coverage required. Knowledge of Fidelio and hospitality operations is a plus; strong communication and customer-service focus are essential.