Guest Services Pro - Front Desk (Evenings)

Kohler Hospitality; Ashwaubenon (WI); Presencial; USD 19.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Descripción de la vacante

Kohler Co. is seeking a Front Desk Agent in Green Bay, WI to warmly greet guests, manage registrations, and assist with information and services across the lodge. You will handle key programming, guest requests, and keep daily operations flowing smoothly in a 2:00pm–10:00pm shift mix.

The role requires customer service experience and a valid driver’s license; prior hospitality background is a plus, with benefits starting day 1 and a competitive hourly rate.

Formación

• Ability to work independently with professionalism and focus on customer service.
• Strong written and oral communication skills.
• Able to stand or walk for the majority of each shift.
• A valid driver’s license is required.
• Prior hotel or customer service experience is preferred but not required.

Responsabilidades

• Greet guests promptly, cheerfully and professionally per Kohler Co. standards.
• Register guests in and out of Fidelio property management system.
• Program and delete room keys using Marlok system.
• Provide guests with hotel information and assistance.
• Assist with luggage and coordinate with bell staff.
• Handle all monetary transactions at the front desk following SOPs.
• Respond to reservation requests and explain rate structures.
• Inform hotel departments of guest needs and special requests.
• Record wake-up calls and operate as switchboard after hours.

Conocimientos

Independent work

Communication skills

Mobility

Driver's license

Customer service experience

Descripción del empleo

Kohler Co. is seeking a Front Desk Agent in Green Bay, WI to warmly greet guests, manage registrations, and assist with information and services across the lodge. You will handle key programming, guest requests, and keep daily operations flowing smoothly in a 2:00pm–10:00pm shift mix.

The role requires customer service experience and a valid driver’s license; prior hospitality background is a plus, with benefits starting day 1 and a competitive hourly rate.