Evening Front Desk & Guest Services Agent

Kohler Co.; Green Bay (WI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Day 1 benefits

Medical insurance

Dental insurance

Vision insurance

401(k) with company matching

Job summary

Kohler Co. is seeking a Front Desk Agent for Lodge Kohler in Green Bay, WI. This onsite role involves greeting guests, checking them in/out, and providing information about hotel services. You will use Fidelio for registration and Marlok for key management, with responsibility for guest requests and billing.

Shifts run 2:00pm–10:00pm, about 3 days per week, and candidates must have a valid driver’s license. Day 1 benefits and a comprehensive benefits package are offered.

Qualifications

• The ability to work independently with professionalism and a focus on quality and customer service.
• Strong written and oral communication skills.
• Ability to stand or walk the majority of each shift.
• A valid driver’s license is required.
• Prior hotel or customer service experience is preferred but not required.

Responsibilities

• Greet guests promptly, cheerfully, and professionally according to Kohler Co. standards.
• Register guests in and out of Fidelio property management system.
• Program and delete room keys using Marlok system.
• Provide guests with hotel information and assist with luggage; summon bell staff as needed.
• Handle all money transactions at the front desk following standard operating procedures.
• Respond to reservation requests and explain rate structure, available rooms, facilities, and services.
• Address special requests and inform hotel departments as appropriate.
• Record and conduct guest wake-up calls; act as switchboard operator after hours.

Skills

Professional communication

Customer service

Independence

Mobility / standing

Driver's license

Tools

Fidelio

Marlok

Job description

Kohler Co. is seeking a Front Desk Agent for Lodge Kohler in Green Bay, WI. This onsite role involves greeting guests, checking them in/out, and providing information about hotel services. You will use Fidelio for registration and Marlok for key management, with responsibility for guest requests and billing.

Shifts run 2:00pm–10:00pm, about 3 days per week, and candidates must have a valid driver’s license. Day 1 benefits and a comprehensive benefits package are offered.