Guest Experience Front Desk Agent

Kolter Hospitality; Florida; On-site; USD 17,000 - 21,000; Full time

Job summary

Kolter Hospitality is seeking a Front Desk Clerk to deliver service excellence to our guests, handling check-ins/outs, issuing keys, and resolving issues while adhering to Kolter Hospitality standards.

Responsibilities include assisting guests with requests, following rate structures, and performing cashiering tasks in a fast-paced environment. Weekend availability is expected, with a focus on personalized guest service.

Qualifications

• No formal education required.
• Customer service or hospitality experience preferred.
• Ability to work weekends and holidays.

Responsibilities

• Process guest check-ins and check-outs accurately.
• Issue and manage room keys and access.
• Resolve guest issues in a courteous, timely manner.
• Perform cashiering tasks and settle bills.

Skills

Customer service

Hospitality

Cash handling

Tools

Reservation system

Cash register

Job description

Kolter Hospitality is seeking a Front Desk Clerk to deliver service excellence to our guests, handling check-ins/outs, issuing keys, and resolving issues while adhering to Kolter Hospitality standards.

Responsibilities include assisting guests with requests, following rate structures, and performing cashiering tasks in a fast-paced environment. Weekend availability is expected, with a focus on personalized guest service.