Front Desk & Guest Experience Specialist

Kohler; Northern (KY); Híbrido; USD 20.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

401(k) with company matching

Health, vision, dental

Descripción de la vacante

The American Club in Kohler, WI is seeking a Front Desk Agent to deliver prompt, courteous guest service at check-in and check-out, handle reservations, cashiering, and information.

You will register guests in Fidelio PMS, block rooms, prepare folios, program keys, and manage guest accounts while maintaining knowledge of dining facilities and local attractions. This full-time role requires weekend shifts, standing for long periods, and authorization to work in the United States.

Formación

• Must be 18 years or older.
• Ability to work independently with professionalism and customer focus.
• Must be able to stand for majority of shift.
• Strong written and verbal communication skills are helpful.
• Previous guest service experience preferred.

Responsabilidades

• Check-in and check-out guests with courtesy and efficiency.
• Register guests in Fidelio PMS; handle reservations and information.
• Block rooms, prepare folios, program keys, and manage guest accounts.
• Handle all monetary transactions following SOPs.
• Maintain knowledge of dining facilities, hours, and local attractions.

Conocimientos

Guest service

Communication skills

Independence

Stand for long periods

Cash handling

Descripción del empleo

The American Club in Kohler, WI is seeking a Front Desk Agent to deliver prompt, courteous guest service at check-in and check-out, handle reservations, cashiering, and information.

You will register guests in Fidelio PMS, block rooms, prepare folios, program keys, and manage guest accounts while maintaining knowledge of dining facilities and local attractions. This full-time role requires weekend shifts, standing for long periods, and authorization to work in the United States.