Front Desk Guest Experience Specialist

Hilton Garden Inn Wichita Downtown; Wichita (KS); On-site; USD 17,000 - 25,000; Full time

Job summary

Hilton Garden Inn Wichita Downtown is seeking a friendly Guest Service Representative to warmly greet guests, check them in, and assist with reservations, while ensuring accuracy and a smooth arrival experience. You will answer questions about hotel services, coordinate with other departments, handle check-ins and check-outs, and strive to maximize guest satisfaction throughout the stay.

The ideal candidate maintains a professional appearance, demonstrates excellent communication, and follows

Qualifications

• Positive and upbeat personality focused on delivering outstanding service.
• Ability to multitask, stay detail-oriented and solve problems under pressure.
• Ability to greet guests, manage reservations and provide assistance.
• Strong communication and teamwork across hotel departments.

Responsibilities

• Greet and register guests, manage reservations, and assist with check-ins/check-outs.
• Answer inquiries about hotel services, hours and local information.
• Maintain professional appearance and adhere to brand standards.
• Coordinate with other departments to ensure guest satisfaction.

Skills

Guest service

Multitasking

Communication

Problem solving

Teamwork

Education

High School diploma or equivalent

College coursework in related field

Experience in hotel or related field

Job description

Hilton Garden Inn Wichita Downtown is seeking a friendly Guest Service Representative to warmly greet guests, check them in, and assist with reservations, while ensuring accuracy and a smooth arrival experience. You will answer questions about hotel services, coordinate with other departments, handle check-ins and check-outs, and strive to maximize guest satisfaction throughout the stay.

The ideal candidate maintains a professional appearance, demonstrates excellent communication, and follows