Guest Experience Concierge — Front Desk

Hilton-Garden-Inn-Hotel; Detroit (MI); On-site; USD 31,000 - 39,000; Full time

Benefits offered by this job

Early pay

Medical insurance

Dental insurance

Vision insurance

Pet discount program

Identity theft protection

Pre-paid legal

Flexible spending accounts

401K match

Life insurance

Disability insurance

Paid time off

Wellness programs

Hotel discounts

Job summary

SPIRE Hospitality is seeking a friendly Front Desk Associate to welcome guests at the Hilton Garden Inn Detroit Downtown. You will help ensure smooth check-in and check-out, respond to guest requests, and deliver memorable experiences from arrival to departure.

Ideal candidates have at least one year of front desk or guest-service experience, are comfortable with MS Office, and thrive in a fast-paced hotel environment; we offer full-time roles with comprehensive benefits including early pay,

Qualifications

• High school diploma or equivalent.
• At least 1 year of Front Desk experience preferred.
• Strong computer skills including MS Outlook, Word and Excel.

Responsibilities

• Deliver unparalleled service, courtesy, and care to our guests
• Respond promptly to guest questions and requests
• Streamline check-in/check-out process for guests
• Answer incoming phone calls with professionalism
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery

Skills

Guest service

Communication

Check-in/out

Phone handling

Multitasking

Service recovery

Education

High school diploma or equivalent

Tools

MS Outlook

MS Word

MS Excel

Job description

SPIRE Hospitality is seeking a friendly Front Desk Associate to welcome guests at the Hilton Garden Inn Detroit Downtown. You will help ensure smooth check-in and check-out, respond to guest requests, and deliver memorable experiences from arrival to departure.

Ideal candidates have at least one year of front desk or guest-service experience, are comfortable with MS Office, and thrive in a fast-paced hotel environment; we offer full-time roles with comprehensive benefits including early pay,