Front Desk Guest Experience Specialist

Hilton Garden Inn Merrillville; Merrillville (IN); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Health insurance

Paid Time Off

401k match

Daily Pay

Life Insurance

TELUS Health access

Travel Discounts

Commuter benefits

EAP & Wellness

Education/Development

Referral bonus

Job summary

Hilton Garden Inn Merrillville is seeking a friendly Guest Service Agent to greet, register and assist guests in line with brand standards and safety guidelines, delivering memorable service.

You will manage check-ins and check-outs, confirm reservations, process payments, respond to guest requests, safeguard valuables, and operate the PMS system while maintaining outstanding guest satisfaction and teamwork.

Qualifications

• High School diploma preferred.
• Previous customer service experience required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register and assign guests to rooms.
• Process payments and manage bills.
• Make and confirm reservations.
• Respond to guest requests promptly.
• Maintain guest satisfaction and handle complaints.

Skills

Customer service

Cash handling

PMS knowledge

Education

High School diploma

Tools

PMS systems

Job description

Hilton Garden Inn Merrillville is seeking a friendly Guest Service Agent to greet, register and assist guests in line with brand standards and safety guidelines, delivering memorable service.

You will manage check-ins and check-outs, confirm reservations, process payments, respond to guest requests, safeguard valuables, and operate the PMS system while maintaining outstanding guest satisfaction and teamwork.