Front Desk Guest Experience Specialist

Hilton-Garden-Inn-Hotel; Billings (MT); Sur place; USD 17 000 - 26 000; Plein temps

Résumé du poste

Hilton Garden Inn Hotel in Billings, MT seeks a friendly Guest Service Representative for its front desk. You will manage check-ins, check-outs, and reservations with warmth and efficiency, while promoting hotel services and local recommendations.

Ideal candidates have customer service experience, strong communication skills, and the ability to multitask in a busy environment, ensuring a positive guest experience and smooth daily operations.

Qualifications

• Customer service experience preferred in hospitality settings.
• Strong English verbal and written communication.
• Ability to balance guest needs with efficiency in a fast-paced environment.
• Basic math and computer skills for payments and records.

Responsabilités

• Greet guests and manage check-in/check-out with warmth and accuracy.
• Handle reservations, cancellations, and special requests using front desk systems.
• Answer phones and assist guests with information about services and local area.
• Process payments, issue room keys, and maintain accurate records of transactions.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and presentable.
• Address guest concerns and escalate issues as needed while maintaining professionalism.

Connaissances

Customer service

Front desk

English communication

Multi-tasking

Reliability

Formation

High school diploma or equivalent

Outils

Reservation systems

POS systems

Description du poste

Hilton Garden Inn Hotel in Billings, MT seeks a friendly Guest Service Representative for its front desk. You will manage check-ins, check-outs, and reservations with warmth and efficiency, while promoting hotel services and local recommendations.

Ideal candidates have customer service experience, strong communication skills, and the ability to multitask in a busy environment, ensuring a positive guest experience and smooth daily operations.