Guest Experience Concierge

Hyatt; Wichita (KS); On-site; USD 17,000 - 22,000; Full time

Job summary

Hyatt in Wichita, KS is hiring a Front Desk Agent to welcome guests and manage check-in/check-out with care. You will respond to guest requests, maintain confidentiality, and support guest services with a friendly, professional demeanor. The role requires strong communication, multitasking, and basic financial transaction skills.

The position emphasizes flexible scheduling, customer-focused problem solving, and maintaining a polished appearance in a hospitality environment.

Qualifications

• Must be 18+ and hold a valid Kansas driver's license.
• Flexible schedule; ability to work weekends and holidays.
• Preferred 1 year experience in guest services/front desk.
• Demonstrated confidentiality and integrity.
• Detail-oriented with professional appearance.
• Comfortable with technology and basic financial transactions.
• Excellent verbal and written communication.

Responsibilities

• Greet guests and make them feel welcome and comfortable.
• Address guest requests and inquiries with active listening.
• Assist with valet of guest vehicles as needed.
• Ensure smooth check-in and check-out by addressing issues.

Skills

Customer service

Microsoft Office

Communication skills

Multi-tasking

Confidentiality

Detail oriented

Financial transactions

Professional appearance

Flexibility

Education

Associates Degree in Hospitality, Business or related field

Tools

Microsoft Office

Job description

Hyatt in Wichita, KS is hiring a Front Desk Agent to welcome guests and manage check-in/check-out with care. You will respond to guest requests, maintain confidentiality, and support guest services with a friendly, professional demeanor. The role requires strong communication, multitasking, and basic financial transaction skills.

The position emphasizes flexible scheduling, customer-focused problem solving, and maintaining a polished appearance in a hospitality environment.