Front Desk & Guest Experience Specialist

Hilton-Garden-Inn-Hotel; Vienna (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k)

Health, dental, vision, life, and more

Management Development Program

Career advancement opportunities

Employee discounts

Job summary

The Hilton Garden Inn Hotel in Vienna, VA is seeking a charismatic Front Desk Agent who will warmly greet guests, check them in/out, manage reservations, and help create memorable stays. You’ll work in a fast-paced environment, collaborate with TEAM members, and participate in our Management Development Program to grow into hospitality leadership.

Ideal candidates have front desk experience, strong customer service, English fluency (Spanish a plus), and comfortable using hotel systems such as

Qualifications

• Front desk experience preferred in hospitality
• Customer-service mindset and welcoming demeanor
• Excellent verbal and written communication skills

Responsibilities

• Welcoming guests with a warm, genuine, and enthusiastic approach
• Checking guests in and out efficiently and professionally
• Managing guest information and reservations
• Assigning rooms and distributing keys
• Responding to guest questions, requests, and concerns
• Providing knowledgeable recommendations and assistance throughout each guest’s stay
• Anticipating guest needs and looking for opportunities to exceed expectations
• Communicating effectively with guests and fellow TEAM members
• Helping create a positive, welcoming, and memorable hotel environment

Skills

Customer service

English fluency

Communication

Organization

Teamwork

Adaptability

Tools

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Microsoft Office

Job description

The Hilton Garden Inn Hotel in Vienna, VA is seeking a charismatic Front Desk Agent who will warmly greet guests, check them in/out, manage reservations, and help create memorable stays. You’ll work in a fast-paced environment, collaborate with TEAM members, and participate in our Management Development Program to grow into hospitality leadership.

Ideal candidates have front desk experience, strong customer service, English fluency (Spanish a plus), and comfortable using hotel systems such as