Guest Services Front Desk Agent

Lodging Hospitality Management Corporation; Chesterfield (MO); On-site; USD 18,000 - 25,000; Full time

Job summary

Hilton Garden Inn Chesterfield is seeking a Front Desk Agent to warmly greet guests, check them in/out, and provide information about local attractions and hotel services. This position requires accurate cash handling and proficient use of the hotel computer system, with a focus on courtesy and efficient service.

The role supports a busy front desk, requiring clear English communication, the ability to stand for long periods, and flexibility for varied shifts, including weekends.

Qualifications

• Experience in front desk or guest services preferred.
• Ability to learn hotel software and reservation systems.
• Strong communication and problem-solving skills.
• Willingness to work flexible shifts, including weekends.

Responsibilities

• Greet guests and register at check-in.
• Process payments and balance cash drawer.
• Provide information on local attractions and hotel services.
• Answer phone promptly with courtesy.
• Run wake-up calls and deliver messages.
• Close accounts at check-out and review invoices.

Skills

Customer service

English fluency

Cash handling

Computer data entry

Telephone etiquette

Job description

Hilton Garden Inn Chesterfield is seeking a Front Desk Agent to warmly greet guests, check them in/out, and provide information about local attractions and hotel services. This position requires accurate cash handling and proficient use of the hotel computer system, with a focus on courtesy and efficient service.

The role supports a busy front desk, requiring clear English communication, the ability to stand for long periods, and flexibility for varied shifts, including weekends.