Night Auditor & Front Desk Pro - Guest Experience Leader

Hilton Garden Inn Tysons Corner; Vienna (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401k

Health/Dental/Vision/Life/Voluntary

Management Development Program

TEAM and Travel Discounts

Vacation/Well/Holiday Pay

Career Advancement Opportunity

Referral Bonus Program

Job summary

Hilton Garden Inn Tysons Corner is seeking charismatic hospitality professionals to join our TEAM as Front Desk Agent/Night Audit. You will welcome guests, manage information, issue keys, and assign rooms while delivering outstanding service that creates memorable stays.

The role offers opportunities for advancement and a Management Development Program, with benefits including travel discounts and healthcare options. Must be 18+, flexible schedule, and proficient with hotel software.

Qualifications

• Experience in a brand setting or luxury hotel.
• Must be 18+ years of age.
• Strong knowledge of software applications, especially Microsoft Office and hotel platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack).
• Strong communication and listening skills with excellent speaking, reading, and writing ability.
• Fluency in English; Spanish language skills are highly desired.

Responsibilities

• Welcome guests, manage their information, distribute keys, and assign rooms.
• Audit, balance, post, and report on the front desk, rooms, and all food and beverage outlets’ cash and credit operations; reset registers for accuracy and efficiency.

Skills

Communication skills

English fluency

Customer service

Multitasking

Cash handling

Hotel software knowledge

Tools

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Job description

Hilton Garden Inn Tysons Corner is seeking charismatic hospitality professionals to join our TEAM as Front Desk Agent/Night Audit. You will welcome guests, manage information, issue keys, and assign rooms while delivering outstanding service that creates memorable stays.

The role offers opportunities for advancement and a Management Development Program, with benefits including travel discounts and healthcare options. Must be 18+, flexible schedule, and proficient with hotel software.