Front Desk Guest Experience Specialist

Lodging America at Guin LLC; United States; On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Team Member Hotel Discount

Uniforms Provided

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid PTO after 90 days

401k with employer match

Awards & Recognition

Food & Beverage Discounts

Tuition Reimbursement

Competitive Salary

Job summary

Lodging America at Guin LLC in the United States is seeking a Front Desk Agent to greet guests, check in/out, assist with reservations, and provide directions. You will be the first point of contact, delivering a welcoming experience.

The role emphasizes excellent computer and cash handling skills, ability to stand for extended periods, and a sociable, guest-focused demeanor. Training is on the job, with opportunities to grow in a dynamic hospitality team.

Qualifications

• High school diploma or equivalent experience.
• Three to twelve months of employment in a related position guest relation position with this company or other organizations.
• Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor.
• Working knowledge is generally learned on-the-job.
• Communicate information and hotel services to management, staff and guests.

Responsibilities

• Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.
• Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
• Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
• Manage phone activity including providing general knowledge to callers.
• Cancel room reservations according to procedures.
• Walk customers in a professional and courteous manner according to procedures.
• Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.

Skills

Guest relations

Cash handling

Customer service

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Lodging America at Guin LLC in the United States is seeking a Front Desk Agent to greet guests, check in/out, assist with reservations, and provide directions. You will be the first point of contact, delivering a welcoming experience.

The role emphasizes excellent computer and cash handling skills, ability to stand for extended periods, and a sociable, guest-focused demeanor. Training is on the job, with opportunities to grow in a dynamic hospitality team.