Guest Services Agent — Welcoming Guests & Reservations

Lodging America at Brookhaven; United States; On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental & vision insurance

Life insurance

401k with match

PTO after 90 days

Tuition reimbursement

Hotel discounts

Uniforms provided

F&B discounts

Awards program

Job summary

Lodging America at Brookhaven is seeking a friendly Front Desk Associate to welcome guests, handle registrations, and provide information on local attractions. You will process reservations, upsell services, and ensure accurate billing while delivering outstanding service.

Ideal candidates bring strong communication and computer skills, a professional demeanor, and the ability to balance cash with accuracy. This role involves some standing and offers benefits as part of our team culture.

Qualifications

• High school diploma or equivalent.
• 3–12 months of experience in guest relations or a related role with this company or other organizations.
• Must have excellent computer and cash handling skills, and be able to stand for extended periods.

Responsibilities

• Handle guest registration, room assignments, provide quotes, upsell and collect payments.
• Verify registrations against the computer system for accuracy of name, payment type, rate and market segment.
• Pre-register, block reservations and take same-day or future reservations following rate structures and sell strategies.
• Manage guest check-ins/check-outs in line with hotel cash handling policies and ensure charges/credits are posted correctly.
• Ensure cash and equivalents are balanced at start and end of each shift.
• Resolve guest complaints and assist with inquiries about hotel services, local attractions, and other needs.
• Manage phone activity and provide general information to callers.
• Cancel room reservations according to procedures.
• Greet guests professionally and coordinate with Housekeeping to manage room status.

Skills

Guest relations

Customer service

Cash handling

Communication

Computer skills

Education

High school diploma or equivalent

Tools

POS system

Job description

Lodging America at Brookhaven is seeking a friendly Front Desk Associate to welcome guests, handle registrations, and provide information on local attractions. You will process reservations, upsell services, and ensure accurate billing while delivering outstanding service.

Ideal candidates bring strong communication and computer skills, a professional demeanor, and the ability to balance cash with accuracy. This role involves some standing and offers benefits as part of our team culture.