Guest Experience Agent — Front Desk

Arbor Lodging; Arcadia (CA); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

401k with company match

Medical, Dental, and Vision insurance

Wellness benefits

Annual salary review with increase pot

Job summary

Arbor Lodging is seeking a Front Desk Agent to greet guests, manage check-ins/outs, and assist with reservations at our hotels across the United States. The role focuses on delivering a welcoming guest experience and resolving issues promptly.

The position requires a friendly, professional demeanor, strong communication, and the ability to handle multiple tasks in a fast-paced environment. Competitive pay and benefits offered.

Qualifications

• High school diploma or equivalent.
• Credit card handling experience preferred.
• Hotel front desk experience preferred.
• Experience with hotel reservations software preferred.
• Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction.
• Positive, upbeat demeanor.
• Excellent written and verbal communication and organizational skills.
• Team-oriented.
• Ability to stand for 8 hours at a time.
• Ability to lift 20 lbs. on occasion.

Responsibilities

• Greet and check-in guests in a friendly manner.
• Assist in taking reservations, pre-registrations, and room blocking.
• Assist large groups upon arrival.
• Assist guests in finding dining, shopping, and other 'hidden gems' nearby.
• Be the first to handle and resolve guest issues.
• Process payments according to procedure.
• Upsell additional facilities and services.
• Performs all check-out tasks.
• Ensure all cash, checks, and credit card balances at the end of each shift.
• Answer questions and address guest needs and requests.
• Communicate internally with other departments when necessary to resolve a guest concern or request.
• Additional tasks may be assigned at any given time.

Skills

Customer service

Communication

Hospitality

Teamwork

Guest satisfaction

Education

High school diploma

Tools

Hotel reservations software

Job description

Arbor Lodging is seeking a Front Desk Agent to greet guests, manage check-ins/outs, and assist with reservations at our hotels across the United States. The role focuses on delivering a welcoming guest experience and resolving issues promptly.

The position requires a friendly, professional demeanor, strong communication, and the ability to handle multiple tasks in a fast-paced environment. Competitive pay and benefits offered.