Guest Experience Front Desk Agent — Growth & Perks

White Lodging Services, Inc.; Richmond (VA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

DailyPay

401(k) with company match

Paid time off (PTO) with rollover

Discounts on hotel rooms, dining, and 

Growth opportunities across multiple酒店

Job summary

White Lodging Services, Inc. is seeking a Front Desk Agent to welcome guests, register arrivals, manage reservations, and ensure a seamless check-in and checkout experience across our hotels.

The ideal candidate has strong communication, a customer-first mindset, and thrives in a fast-paced, guest-facing environment. Hospitality experience is helpful but not required; on-site teamwork and flexible scheduling are essential.

Qualifications

• Strong communication skills and a customer-first mindset.
• Ability to adapt to a fast-paced, guest-facing environment.
• Willingness to work flexible hours, including weekends and holidays.
• Hospitatlity experience is helpful but not required.
• Comfort with cash handling procedures and hotel operations.

Responsibilities

• Welcome guests, register arrivals, and manage reservations.
• Check guests in and out efficiently and courteously.
• Follow cash handling and accounting procedures.
• Develop knowledge of hotel services, hours, locations, and amenities.
• Assist in maintaining lobby cleanliness and security of guest information.
• Respond to guest concerns and resolve issues as needed.

Skills

Communication skills

Customer service mindset

Flexibility

Team player

Positive attitude

Guest-facing experience

Tools

PMS software

Job description

White Lodging Services, Inc. is seeking a Front Desk Agent to welcome guests, register arrivals, manage reservations, and ensure a seamless check-in and checkout experience across our hotels.

The ideal candidate has strong communication, a customer-first mindset, and thrives in a fast-paced, guest-facing environment. Hospitality experience is helpful but not required; on-site teamwork and flexible scheduling are essential.