Front Desk Guest Experience Specialist

HHM Hospitality; Saint Petersburg (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive wages

Medical, Dental and Vision Health

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

Travel Discounts

Commuter Parking Benefits

Employee Assistance Program

Educational Development

Job summary

HHM Hospitality is looking for a Guest Service Agent to provide excellent customer service to guests. You will greet and register guests, assist with payments, and resolve any complaints while ensuring guest satisfaction.

This role requires customer service skills, and the ability to manage various tasks. Benefits include competitive wages, health insurance, and a referral bonus program. Join us in enhancing guests' experiences at our hotel.

Qualifications

• Previous customer service experience or equivalent training required.
• High School diploma or equivalent preferred.

Responsibilities

• Greet and assist guests with their needs.
• Register guests and assign hotel rooms.
• Compute bills and collect payments.
• Respond to guest requests and resolve complaints.
• Perform bookkeeping activities and audits.

Skills

Customer service experience

Knowledge of PMS systems

Education

High School diploma or equivalent

Job description

HHM Hospitality is looking for a Guest Service Agent to provide excellent customer service to guests. You will greet and register guests, assist with payments, and resolve any complaints while ensuring guest satisfaction.

This role requires customer service skills, and the ability to manage various tasks. Benefits include competitive wages, health insurance, and a referral bonus program. Join us in enhancing guests' experiences at our hotel.