Front Desk Guest Experience Specialist

DIMENSION MASTER; Sacramento (CA); On-site; USD 19,000 - 28,000; Full time

Job summary

DIMENSION MASTER in Sacramento, CA is seeking a friendly Guest Service Representative to support check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and deliver an exceptional guest experience.

This role emphasizes strong customer service, a professional presence, and comfort with computers and hotel systems. Flexible to work various shifts, including holidays and weekends, with opportunities to grow in front desk and hotel operations.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and elevate concerns when needed
• Provide local information and general hotel assistance

Skills

Customer service

Communication skills

Professional presence

Computer skills

Multitasking

Hotel/customer service experience (not

Job description

DIMENSION MASTER in Sacramento, CA is seeking a friendly Guest Service Representative to support check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and deliver an exceptional guest experience.

This role emphasizes strong customer service, a professional presence, and comfort with computers and hotel systems. Flexible to work various shifts, including holidays and weekends, with opportunities to grow in front desk and hotel operations.