Guest Service Specialist - Front Desk & Reservations

Dimension Hospitality; Santa Ana (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Supportive team environment

Growth opportunities

Daily impact

Job summary

Dimension Hospitality is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and contribute to an exceptional guest experience.

Join a supportive team and gain exposure to front desk and hotel operations while delivering warm, professional service. The role welcomes flexible shifts, including holidays and weekends, and prior hospitality experience is helpful but not

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and elevate concerns when needed
• Provide local information and general hotel assistance

Skills

Customer service

Communication

Computer skills

Organization

Multitasking

Job description

Dimension Hospitality is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and contribute to an exceptional guest experience.

Join a supportive team and gain exposure to front desk and hotel operations while delivering warm, professional service. The role welcomes flexible shifts, including holidays and weekends, and prior hospitality experience is helpful but not