Front Desk Guest Experience Specialist

Savara Hospitality Inc; Roanoke, Northern (VA, KY); Hybrid; USD 19.000 - 28.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Zusammenfassung

Savara Hospitality Inc. is seeking a friendly and dependable front desk associate to support check-in/check-out, bell service, and guest assistance.

This full-time role focuses on creating a welcoming experience, with responsibilities across front desk operations and guest services. The ideal candidate communicates clearly, stays organized in a fast-paced environment, and is committed to delivering exceptional service.

Qualifikationen

• Experience in hospitality, front desk, or bell service preferred.
• Strong communication and guest-focused mindset.
• Ability to work under pressure and multitask.
• Professional appearance and friendly demeanor.
• Comfort with property management systems.
• Able to lift and transport luggage.

Aufgaben

• Greet guests upon arrival and departure with courteous service.
• Assist with check-in and check-out procedures accurately.
• Escort guests to rooms and explain hotel amenities.
• Respond to guest questions and requests promptly.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Maintain a clean and organized front desk and lobby.
• Process reservations, payments, and room assignments.
• Deliver mail, packages, and items to rooms when required.
• Assist with transportation information.
• Follow safety, security, and guest confidentiality procedures.

Kenntnisse

Guest services

Front desk operations

Customer service

Interpersonal communication

Multitasking

Professional appearance

Basic computer skills

Luggage handling

Tools

PMS software

Jobbeschreibung

Savara Hospitality Inc. is seeking a friendly and dependable front desk associate to support check-in/check-out, bell service, and guest assistance.

This full-time role focuses on creating a welcoming experience, with responsibilities across front desk operations and guest services. The ideal candidate communicates clearly, stays organized in a fast-paced environment, and is committed to delivering exceptional service.