Front Desk & Reservations Specialist

Guest Services, Inc.; Guntersville (AL); On-site; USD 15,000 - 21,000; Full time

Job summary

Guest Services, Inc. is seeking a Front Desk Agent to perform desk attendant duties, including check-in/out, reservations, and switchboard. Strong customer service skills are essential for welcoming guests and handling inquiries.

The role involves coordinating with housekeeping, processing payments, balancing cash, and upselling room rates where appropriate. Must be capable of multitasking in a fast-paced environment.

Qualifications

• High School Diploma preferred.
• Minimum age 16 years.

Responsibilities

• Check guests and vendors in and out; manage reservations and switchboard.
• Provide quotes for room rates and upsell when possible.
• Coordinate Front Desk with Housekeeping; balance cash at shifts.
• Respond to guest inquiries and resolve complaints within scope of authority.

Skills

Customer service

Interpersonal skills

Clerical skills

Multi-tasking

Typing

Education

High School Diploma

Tools

Reservations system

POS system

Job description

Guest Services, Inc. is seeking a Front Desk Agent to perform desk attendant duties, including check-in/out, reservations, and switchboard. Strong customer service skills are essential for welcoming guests and handling inquiries.

The role involves coordinating with housekeeping, processing payments, balancing cash, and upselling room rates where appropriate. Must be capable of multitasking in a fast-paced environment.