Front Desk Guest Experience Specialist

Hyatt Hotels Corporation; Raleigh (NC); Hybrid; USD 29,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision plans insurance

401k with Company Match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality is seeking a Front Desk Agent to deliver outstanding guest service, handle check-ins/check-outs, and coordinate with housekeeping and other hotel departments. The role emphasizes a welcoming demeanor, multitasking, and accurate record-keeping using hotel management systems.

You will promote hotel amenities, services, and World of Hyatt membership opportunities. This full-time position requires availability on weekdays, weekends, and holidays.

Qualifications

• Previous hospitality, customer service, or front desk experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Basic computer proficiency and ability to learn hotel management systems.
• Professional appearance and positive attitude.
• Availability to work flexible schedules, including weekends and holidays.
• High school diploma or equivalent required.

Responsibilities

• Greet guests with enthusiasm and provide outstanding customer service.
• Complete guest check-ins, check-outs, and reservation transactions accurately.
• Answer phone calls and respond to guest inquiries in a professional manner.
• Handle cash, credit card transactions, and balancing procedures.
• Assist guests with hotel information, local recommendations, and special requests.
• Address guest concerns promptly and work toward satisfactory resolutions.
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
• Maintain accurate guest records and update information in the property management system.
• Promote hotel amenities, services, and World of Hyatt membership opportunities.
• Follow Hyatt standards, brand policies, and safety procedures.

Skills

Hospitality experience

Customer service

Communication skills

Multitasking

Computer proficiency

Professional appearance

Flexible schedules

Education

High school diploma

Tools

Hotel management software

Job description

Concord Hospitality is seeking a Front Desk Agent to deliver outstanding guest service, handle check-ins/check-outs, and coordinate with housekeeping and other hotel departments. The role emphasizes a welcoming demeanor, multitasking, and accurate record-keeping using hotel management systems.

You will promote hotel amenities, services, and World of Hyatt membership opportunities. This full-time position requires availability on weekdays, weekends, and holidays.