Guest Experience Lead: Front Desk & Operations

Savara-Hospitality; Blowing Rock (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan with company match

Life and disability insurance

Flexible Spending Account

Tuition and student loan reimbursement

Job summary

Savara-Hospitality seeks a professional Lead Front Desk Associate to be the hotel face, handling reservations, check-ins/outs, and guest inquiries with warmth. You will direct calls, manage guest needs, and coordinate with the team to ensure smooth operations.

When not at the front desk, you will train staff, assist with daily operations, and supervise cash handling. This supervisory role requires flexibility for nights and weekends and a strong commitment to guest service.

Qualifications

• High school diploma or equivalent required.
• 2+ years hotel experience preferred.
• Strong guest service mindset and professionalism.

Responsibilities

• Answer phones, take reservations, and direct calls.
• Welcome guests and manage check-in/check-out, including room assignments and keys.
• Monitor reservations, cancellations, and guest records for accuracy.
• Upsell rooms and hotel services, and coordinate with housekeeping.
• Train front desk staff and assist with daily operations.
• Support cash handling and maintain inventory of supplies.

Skills

Local area attractions knowledge

Verbal and written communication

Interpersonal skills

Organizational skills

Attention to detail

Analytical and problem-solving

Task prioritization

High-paced environment

Education

High school diploma or equivalent

2+ years hotel experience preferred

Job description

Savara-Hospitality seeks a professional Lead Front Desk Associate to be the hotel face, handling reservations, check-ins/outs, and guest inquiries with warmth. You will direct calls, manage guest needs, and coordinate with the team to ensure smooth operations.

When not at the front desk, you will train staff, assist with daily operations, and supervise cash handling. This supervisory role requires flexibility for nights and weekends and a strong commitment to guest service.