Front Desk Lead & Guest Experience Supervisor

Savara Hospitality Inc; Northern (KY); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Disability insurance

Flexible Spending Account

Tuition reimbursement

Student loan reimbursement

Job summary

Savara Hospitality Inc. is seeking a Lead Front Desk Associate to serve as the face of the hotel and manage front desk operations.

You will handle reservations, check-ins/outs, and guest inquiries while supervising front desk staff and ensuring smooth daily processes. The role requires flexibility to work various shifts, including nights, with responsibilities that include directing calls, upselling accommodations, and coordinating with housekeeping for room status.

Qualifications

• High school diploma or equivalent.
• Two years hotel experience preferred.

Responsibilities

• Answer phones, including taking reservations and directing calls as needed.
• Welcome guests upon arrival and serve as the primary point of contact between guests and the hotel.
• Check-in and register guests, including collecting contact info and confirming dates of stay, and assign rooms with keys.
• Check guests out ensuring payments are captured correctly.
• Monitor property management system for errors and discrepancies and correct as needed.
• Assist in training front desk staff and coordinating daily operations.
• Upsell guest rooms and promote hotel services.
• Maintain inventory of supplies and notify General Manager to replenish as needed.

Skills

Local knowledge

Communication skills

Interpersonal skills

Customer service

Organizational skills

Attention to detail

Analytical thinking

Prioritization

Stress management

Education

High school diploma or equivalent

Job description

Savara Hospitality Inc. is seeking a Lead Front Desk Associate to serve as the face of the hotel and manage front desk operations.

You will handle reservations, check-ins/outs, and guest inquiries while supervising front desk staff and ensuring smooth daily processes. The role requires flexibility to work various shifts, including nights, with responsibilities that include directing calls, upselling accommodations, and coordinating with housekeeping for room status.