Front Desk Guest Experience Specialist

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Health plans

Life & disability insurance

401k with match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Agent in Raleigh, NC to greet guests and deliver exceptional service at the hotel front desk. You will manage check-ins, check-outs, and reservations, while handling inquiries and providing local recommendations.

The role requires strong communication, a friendly demeanor, and the ability to work flexible shifts including weekends. Training is provided on hotel systems and procedures to ensure a smooth guest experience.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Basic computer proficiency and ability to learn hotel management systems.

Responsibilities

• Greet guests and provide outstanding customer service.
• Check-in/check-out and reservation transactions accurately.
• Answer phone calls and respond to guest inquiries professionally.
• Handle cash, credit card transactions, and balancing procedures.
• Assist guests with information, local recommendations, and special requests.
• Coordinate with housekeeping and maintenance to meet guest needs.

Job description

Concord Hospitality Enterprises is seeking a Front Desk Agent in Raleigh, NC to greet guests and deliver exceptional service at the hotel front desk. You will manage check-ins, check-outs, and reservations, while handling inquiries and providing local recommendations.

The role requires strong communication, a friendly demeanor, and the ability to work flexible shifts including weekends. Training is provided on hotel systems and procedures to ensure a smooth guest experience.