Guest Experience Concierge — Front Desk

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life insurance

Disability coverage

401K

Tuition assistance

Discounted rates

Training & development

Career advancement

Job summary

Renaissance Raleigh North Hills Hotel seeks a Front Desk Agent to deliver exceptional guest service at the hub of the hotel. This full-time role requires flexibility to work nights, weekends, and holidays, with duties spanning guest check-in/out, issue resolution, and information on hotel programs.

The position emphasizes proactive, courteous interactions and teamwork, offering competitive wages and a comprehensive benefits package including medical/dental/vision, life and disability insurance,

Qualifications

• Face-to-face customer service experience required.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality.
• Address guest concerns promptly and ensure timely resolution.
• Post guest charges, process payments, and follow cash handling procedures.
• Handle guest mail and messages with privacy and professionalism.
• Be knowledgeable about hotel programs and promotions.
• Communicate effectively with departments and management about guest feedback.
• Respond quickly to phone calls and lobby visitors.

Skills

Customer Service

Job description

Renaissance Raleigh North Hills Hotel seeks a Front Desk Agent to deliver exceptional guest service at the hub of the hotel. This full-time role requires flexibility to work nights, weekends, and holidays, with duties spanning guest check-in/out, issue resolution, and information on hotel programs.

The position emphasizes proactive, courteous interactions and teamwork, offering competitive wages and a comprehensive benefits package including medical/dental/vision, life and disability insurance,