Hotel Front Office & Guest Experience Leader

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

401K

Tuition assistance

Discounted hotel rates

Training & development

Job summary

Concord Hospitality Enterprises in Raleigh seeks a Front Office Manager to lead guest services and front desk operations. This full-time role manages staff, ensures brand standards, and drives guest satisfaction with training and performance coaching.

The position offers a stable salary of $53,000/year, opportunities for growth, and a comprehensive benefits package. Availability for all shifts is required, with a customer-service orientation at the core of daily duties.

Qualifications

• Must be available for all shifts.
• Starting Pay: $53,000 a year
• Be courteous and respectful to guests, clients, co-workers.
• Be punctual, reliable and flexible with scheduling according to business needs.

Responsibilities

• Maintains guest service as the driving philosophy of the hotel.
• Trains staff to meet standards across front desk operations.
• Leads front desk operations and acts as manager on duty.
• Participates in revenue management calls with Corporate/Brand teams.
• Produces accurate financial reports on time.
• Develops value-added guest service programs and sales ideas.

Skills

Guest service

Staff management

Revenue management

Training

Front desk operations

Communication

Punctuality

Tools

PMS software

Computer systems

Job description

Concord Hospitality Enterprises in Raleigh seeks a Front Office Manager to lead guest services and front desk operations. This full-time role manages staff, ensures brand standards, and drives guest satisfaction with training and performance coaching.

The position offers a stable salary of $53,000/year, opportunities for growth, and a comprehensive benefits package. Availability for all shifts is required, with a customer-service orientation at the core of daily duties.