Front Desk Supervisor - Flexible Schedule & Career Growth

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical/dental/vision

Life insurance

Disability insurance

401K

Tuition assistance

Room discounts

Training & development

Career advancement

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Supervisor in Raleigh, NC, to lead the front desk team and ensure guests receive outstanding service while upholding brand standards. You will be at the hub of the hotel with extensive guest interaction and play a key role in delivering Concord standards.

You will supervise front desk staff, answer calls, manage check-ins/outs, and assist with room yield and daily operations, including nights, weekends, and holidays, for a fully flexible

Responsibilities

• Provide the highest quality of service to the customer at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handles special requests.
• Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
• Handle safe deposits by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures.
• Maintain Inventory for Supplies and Market items
• Assist with Month End tasks.
• Review pre-arrival dashboard and prepare billing and routing for arrivals.
• Train Front Desk staff.

Job description

Concord Hospitality Enterprises is seeking a Front Desk Supervisor in Raleigh, NC, to lead the front desk team and ensure guests receive outstanding service while upholding brand standards. You will be at the hub of the hotel with extensive guest interaction and play a key role in delivering Concord standards.

You will supervise front desk staff, answer calls, manage check-ins/outs, and assist with room yield and daily operations, including nights, weekends, and holidays, for a fully flexible